Today was a hectic diabetes supply day, I'm currently in the process of switching over to different companies insulin. The change was a personal decision, not one suggested by insurance or doctors. To make the change I simply emailed my doctor and explained why I wanted to change insulin. Within the hour I received an email back saying that the change would not be a problem and that they would call the insulin in for me. Minutes ago I received a phone call from the diabetes center confirming that I was switching insulin and that I totally understood how to use the insulin. As I have said many times before I love the doctor and nurse that I have, I wish I could do more to say thank you. Without them I definitely would not be where I am today.
This afternoon I also received a phone call from Medtronic. I love seeing the Medtronic phone number pop up on my cell phone, I get a real person letting me know that my supplies have shipped. Not only do they let me know what has shipped but they also ask how Forrest Pump (my insulin pumps name) is doing. They make sure that I have recently tested the pump to make sure that the pump is working properly. It is amazing to have this kind of dedication from a company, I will be a Medtronic pumper as long as I can. I don't care that I have a cord giving me my insulin, I will take customer service over a cord free pump any day of the week. Having 24/7 access to live help not only makes me feel safe but also reassures my wife that no matter where I am or what I happens I can get my pump supplies in 24hrs if I need them.